Customer contact

Brochures and data sheets in PDF format.

AgentView (66KB): AgentView provides all the information you need to improve the performance of contact centre teams and agents.
Altitude customer interaction suite (54KB): Create a call centre or a multimedia contact centre.

USB AuxBox (214KB): AuxBox providing digital desktop voice recording capability for Nortel Norstar, BCM and Meridian 1.
Avaya interactive response (56KB): Speech self services solution from Avaya.
Avaya predictive dialing system (60KB): Solution for managing calls to and from customers from Avaya.
BT Queue Buster (74KB): BT QueueBuster, increases peak call handling capacity through call queue management.
BT Dacon Desktop call recording - 4100/4102 (53KB): For Nortel's Norstar, BCM, and Meridian 1 digital telephones.
Eyretel Contact 7000 (229KB): Customer contact monitoring recording quality and analytics products.
Eyretel Customer Contact Records (269KB): Simplifies the process of searching through, replaying and monitoring customer contact.
FeatureNet 6000 (55KB): Screen based consoles, M6000 phones plus add-ons and headsets.
FeatureNet 5000 (50KB): Automatic Call Distribution (ACD).

Integrated IP Contact Centre (55KB): Design, integration and ongoing performance of your integrated IP contact centre.

Managed Voice Recording (48KB): Integrated voice recording with secure, converged IP voice/data networks.

NICE (61KB): Scalable quality improvement solution for busy contact centres.
Noetica Synthesys (59KB): Noetica Synthesys scripting integrates customer profiles and provides personalised prompts.
Nortel Contact Center Solutions (67KB): Advanced multimedia solutions for dynamic, innovative customer contact management applications.
Nortel Media Processing Server (63KB): The Nortel Media Processing Server (MPS) 500/1000 offers outstanding self-service capability and provides a more flexible and intelligent alternative to traditional voice recognition systems.

SpeechDial IVR (65KB): SpeechDial is a speech-enabled call routing service that uses existing corporate directories to make it easy for callers to reach people without having to look up or punch in numbers.
Stratus ftServer 3300 (60KB): Server for the Nortel Symposium contact centre.
Symposium Express contact centre (55KB): Symposium Express for new sites, departments and branch offices.

For headset brochures please visit our telephony services library

Get a free quote now or for further information simply get in touch and one of our advisors will contact you.

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