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Maintenance, service and support

Brochures and data sheets in PDF format.

Service Brochure - Services for integrated business communications (538KB)
 

Maintenance

Maintenance (567KB)
Discounted contracts, value added services and a choice of break/fix cover.

Business continuity

PowerSentry (52KB)
Un-interuptible Power Supply for users of a single PC or BT phone and network systems.
Voice Continuity services (1.72MB)
Service to enable the diversion of incoming voice, fax and data calls to alternative locations.
IT Recovery (53KB)
Cost-effective and rapid replacement IT system and communication devices.
Rapid Reach (49KB)
Ideal for mobilising emergency teams and informing corporate management, key customers, local residents and the media.
Workplace recovery (47KB)
Provides a network of workplace recovery centres that offer 24x365 availability.
Voice recovery (54KB)
Business continuity for call centres and voice switch (PABX) based operations.
Rehearsals and Walkthroughs (48KB)
Ensuring the security and resilience of your organisation with rehearsals and walkthroughs.

Professional Services

Professional Services (47KB)
Continuity solutions for your company.
Professional services for IP telephony (42KB)
Services for new installations, migration from existing platforms, in life enhancement and performance assessment.
Professional services for multimedia contact centres (40KB)
Migration from existing call centres, in life enhancement and performance assessment.
Professional Services for unified messaging (39KB)
For new installations, migrations from exisiting platforms, inlife enhancements and performance assesment.
Professional Services for network solutions (39KB)
Assessments for network enhancement.

General

BT Business Training (65KB)
Helping your team and your business to get the very most from our solutions
Meridian 1 Helpdesks (63KB)
Meridian 1 Adviceline for Meridian 1 and Nortel CS 1000 platforms.
Helpdesk registration form (46KB)
Registration form for Meridian 1 helpdesk.
PBX switch audit (57KB)
Safeguard your organisation against unauthorised access with a PBX switch audit.
Proactive alarm monitoring (55KB)
Proactive alarm monitoring available for Meridian 1, CS 1000, iSDX/Realitis, AVAYA Multivantage/Definity, SX2000,VTex and Monarch.
Remote back up (47KB)
Normal service can be rapidly restored when data is lost or corrupted.
Remote software, moves, adds and changes (57KB)
From simple extension moves to complex network configurations.
BT Reward (59KB)
BT Reward awards you for your loyalty and commitment to BT.

How can we help you now?

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