Call management

Call management from BT is about peace of mind. It involves making the most of your telephony investment by optimising performance and protecting it and your business from fraud.

Choose from a range of options - from a cost effective call management solution for up to 50 users to fully outsourced call management and voice security. We work with trusted partners such as Soft-ex to bring you best of breed products and solutions together with BT's expertise, experience and support.

• Soft-ex RingMaster (54KB) - A fully comprehensive and flexible call management system with advanced capabilities to monitor, analyse and report on all telephone calls. Business-critical data can be collected from a single exchange, an IP switch, or a global network with many remote sites. You gain a complete picture of network activity for cost control and budgeting, incoming call handling and customer service, traffic and network load management and quality of service.
• Soft-ex RingMaster Lite (50KB) - Compresses the core functionality of RingMaster to provide cost-effective call management for organisations with up to 50 users. RingMaster Lite is simple to install, user-friendly and competitively priced. It presents business-critical information in an easy to understand format to help you gain added value and make savings in your day-to-day operations.
• Soft-ex SwitchMinder security management system (53KB) - Traditional call logging systems can help protect your business from telephone fraud but tend to be reactive. Why wait for something to go wrong? With SwitchMinder you can proactively tackle phone fraud and abuse with specific expertise, software and processes that can anticipate, detect and prevent any potential exposure. Soft-ex SwitchMinder roots out internal and external fraud and tells you about it before a small transgression becomes a big security problem.
• Soft-ex Managed Service (52KB) - All the benefits of integrated call management and voice security without capital outlay or the responsibility of installing, managing and maintaining your systems. Our managed service includes instant, online access to management information and incorporates RingMaster (call management) and SwitchMinder (voice security) capabilities in a fully outsourced, managed service reducing your overheads, boosting network efficiency and optimising call handling performance.

How can we help you now?

Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library.