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Frequently asked questions
- How is the BT Commsure service delivered?
- What happens if our site is completely destroyed?
- Does BT Commsure provide exchange lines to an alternative site?
- What is BT Commsure's response time?
- How long will it take until the system is fully restored?
- How long can I keep BT Commsure equipment on site?
- How is the BT Commsure service planned?
- How do you keep customer records up to date?
- What make of switches do you cover?
- Is the service available round the clock?
- Do you support Symposium?
- Does BT Commsure provide power?
- Does BT Commsure provide handsets/agent instruments?
1. How is the BT Commsure service delivered?
With the exception of BT Commsure ACD50, PBX25 and PBX100, BT Commsure services operate from mobile units sited outside your premises. Where there is no parking space, equipment can be sited internally.
2. What happens if our site is completely destroyed?
The BT Commsure service can act anywhere you nominate within the UK. This may be a recovery centre or your own premises and you are responsible for network connectivity and diversion to this location. If necessary, BT Commsure can provide alternative accommodation.
3. Does BT Commsure provide exchange lines to an alternative site?
No. A minimum number of exchange lines will need to be pre-installed at an alternative site.
4. What is BT Commsure's response time?
We guarantee a response within 12 hours and have never failed to meet this.
5. How long will it take until the system is fully restored?
We cannot guarantee how long this will take, as every situation is different. Critical lines and extensions will be restored first.
6. How long can I keep BT Commsure equipment on site?
For up to six months, fully maintained by BT.
7. How is the BT Commsure service planned?
BT Commsure services are fully pre-planned and this requires a site visit or completing a simple questionnaire to take accommodation requirements and switch configuration into account. These details enable BT Commsure to build a basic switch configuration that can be fine-tuned once basic service has been restored. Fine-tuning includes such features as group hunting and call barring.
8. How do you keep customer records up to date?
We write to you each year to check the details we have on record. You can contact us at any time to advise changes.
9. What make of switches do you cover?
We cover all makes of switch.
10. Is the service available round the clock?
It is available 24 hours a day, seven days a week, 365 days a year - via an 0800 freefone number.
Do you support Symposium?
Yes.
12. Does BT Commsure provide power?
BT Commsure uses a temporary, portable power supply wherever our mobile units are deployed.
13. Does BT Commsure provide handsets/agent instruments?
If necessary, BT Commsure will provide standard telephone equipment to replace any that is incompatible with the BT Commsure switch.
How can we help you now?
Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library or you can call us now on 0800 112911 option 2.