Voice Continuity services

If your phone system goes down, all your business services are at risk. Your maintenance contract should cover you for 'wear and tear' but may exclude damage caused by external events, leading to delays with insurance claims. Every business needs a quick, easy and cost effective way to guarantee an immediate substitute for its phone and call management systems.

Replacing your systems

BT will deliver a replacement system anywhere in mainland UK within 12 hours. We install your replacement system - including any cabling, agent sets and headsets - and provide training so your people can get working instantly. We can also supply mobile trailers and temporary generators to support you on site for up to six months. Find out more about our Voice Recovery services (54KB).

Diverting your DDI calls

If the incident has denied you access to your site or damaged your local telephone network your business continuity plan will require your people to work from another location. You may need to divert all your business calls so your organisation can continue to function until normal services are available. BT can arrange rapid and efficient diversion of incoming calls including voice, fax and data calls to alternative locations including recovery sites, mobile phones and home numbers. The service can be managed from a web site, your phone or our help desk and includes both recorded announcements and voice messaging. Find out more about our Voice Continuity Directed Recovery & Proactive Recovery services.

How can we help you now?

Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library or you can call us now on 0800 112911 option 2.