Altitude Customer
Interaction Suite (CIS)

Altitude CIS is an out-of-the-box software solution that allows you to create a call centre or a multimedia contact centre just right for your needs. Modular packaging and fast installation encourages rapid return on your investment and means you can tailor CIS to fit your individual business requirements.

• Customers can communicate with you whenever they choose and in the way that suits them - email, website, phone or mobile.
• CIS software supports voice - inbound, outbound and predictive dialling - as well as IVR, email, web collaboration and chat.
• Scalable from entry level systems of one supervisor and five agents up to a 5,000-seat operation.
• A 360-degree customer view of all self-service and assisted channels lets customer-facing staff see a full history of a customer's contact with the company.
• Infrastructure independence means applications can be deployed on Cisco, Avaya or Nortel platforms and on a wide variety of operating systems and databases.

For fuller details see our datasheet (54KB).

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Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library.