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Avaya MultiVantage
With MultiVantage, you can turn your ordinary customer sales and service operations into a customer relationship strategy. MultiVantage provides everything from basic call routing to sophisticated predictive routing among networked call centres and internet solutions that directly link your website visitors to your call centres. It can be installed as a complete or blended converged IP solution.
Avaya MultiVantage media servers and gateways can be mixed and matched to deploy a wide range of custom configurations to meet your business needs - from a single-site, IP network with under 100 users to larger installations with up to 36,000 users on one system and a potential network population of more than a million.
- One network does it all - integrate a range of hardware and software components to create one network to cover all your business needs. It means lower costs and faster, simpler implementation of new applications, features and functionality.
- Distributed workforces - become more flexible and productive as employees are provided with the features and capabilities they need, wherever they are located.
- Messaging - improve employee productivity, reduce costs and increase customer service by integrating voice and fax messaging with email systems and adding text-to-speech functionality. Let your employees and customers communicate in ways they prefer.
- Support - BT is an accredited 'Gold Partner' of Avaya and can offer a complete Avaya solution, along with full before and after sales support.
Avaya Predictive Dialling System
Maximise live connections to your agents and transactions per hour with this best-in-class call management system. Among its many features, Avaya PDS can filter out up to 97.6% of non-productive calls such as engaged tone, no answer, answer machines, faxes and modems. See our datasheet (56KB).
Avaya Interactive Response (AIR)
Interactive voice response - or speech self-service - can be one of the most effective ways of reducing costs and maintaining service. Whether you need to respond to routine requests or ensure company-wide availability 24 hours a day, the AIR voice browser provides dynamic, real-time voice access to the information needed. You make better use of your resources, build customer loyalty through improved service and boost your margins by reducing the need for call centre staff. For full details see our datasheet (58KB).
How can we help you now?
Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library.
