FeatureNet 5000 ACD (automatic call distribution) Your own call centre without the set up costs

FeatureNet ACD gives you the best of both worlds. A flexible, scalable, state of the art call centre without the costs of ownership. As ACD is a network based application, you can exploit the latest call centre systems and technology without the cash cost of installing your own hardware. BT takes over the routine management. You keep control of the features and applications you need to serve your customers.

FeatureNet ACD is ideal if you know you need sophisticated call centre functionality but haven't nailed down final size and scope. Just take what you need today and build up and redesign as your business takes shape. And from the start you get all the features you need, including:

• CTI (computer telephony integration) - allows agents to respond intuitively to customers and complete a range of transactions in a single call.
• Built in MIS (management information system) - enables you to tune performance and optimise the running of your call centre in real time.
• Management reports - available by shift, day, week or month can be screen based or printed.

Find fuller details in our datasheet (50KB).

A full range of consoles and phones is also available to get the best from your FeatureNet service.

How can we help you now?

Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library.