Contact centres

Your contact centre is a major and continuing interface with your customers - and excellent customer service is so often the differentiator in business today. We can help you take full advantage of new technologies and processes and so provide that excellent customer service. Whatever your needs, BT can design, install, configure, integrate and provide all the support you need to create the right solution for your business.

Altitude Customer Interaction Suite (CIS)

An out-of-the-box software solution that allows you to create a call centre or a multimedia contact centre for as few as ten or as many as 5,000 agents.

Avaya MultiVantage

Scalable to meet any need, this flexible solution can provide the capacity you need today while protecting your investment for the future.

Nortel Contact Center 6.0 suite

This new, integrated suite of contact centre solutions brings together all the applications previously offered under the Symposium brand and offers a full range of functionality.

Managed IP contact centres

Gain all the benefits of an innovative contact centre without the technological or financial risk, with a fully managed solution from BT.

FeatureNet ACD (automatic call distribution)

How to create your own call centre without the set up costs.

How can we help you now?

Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library.