Call recording

No matter how big or small your operation and whether you want desktop or sophisticated, centralised recording, BT has the solution for you.

Datapulse IDVR - integrated digital voice recorder

IDVR enables advanced voice recording for Nortel Meridian 1 and CS1000 systems by replacing the existing digital line cards. IDVR is an IP-based solution enabling easy installation across structured cabling, without the need for additional cabling cabinets.

You get five recording platforms in one.

• Global voice recording - allows you to record all calls.
• Smart logging - selectively records calls you specify by type and includes the port number, date, time and call duration.
• Record on demand - the whole call or any part of it.
• Quality monitoring - lets you record one in a specified number of scheduled calls.
• IDVR version 5 - enables IP recording on the same server, so allowing trunk-side and IP phone recording.

BT Dacon Desktop

BT Dacon is ideal for smaller organisations requiring up to 32 call recorders and is compatible with Norstar, Meridian 1 and BCM digital telephones. Recording can be automatic or activated manually from a PC. Calls can be easily played back over PC speakers or headsets. See fuller details in our datasheet (53KB).

Nice Voice Recording

Reliable and high quality call recording with three options catering for small to medium-sized enterprises right up to large multi-site operations. Optical disks each holding up to 2,400 hours of speech can be held centrally or locally and saved calls can be delivered instantly to the desktop. See fuller details in our datasheet (61KB).

Verint ULTRA

A scalable, intelligent recording solution for single or multi-site contact centres with ten or more agents. One recording platform is consistent with all applications used for verification, training and marketing purposes.

Witness Call Recording

The Witness Systems integrated software suite helps global enterprises capture customer intelligence across multiple communications media and optimise the performance of their workforce. Highlights of the suite include:

• eQuality Balance - captures conversations between representatives and customers, and corresponding computer desktop activity such as the keystrokes and data input.
• eQuality ContactStore - records 100 per cent of customer interactions.
• eQuality Response - records and evaluates specific email contacts.
• eQuality Interactive - records and analyses web chat and instant messaging interactions.
• eQuality Discover - captures and replays customer experiences on the web, helping you to identify steps for improving your web effectiveness.
• eQuality Vision - enables the rapid search and retrieval of recorded customer interactions.

How can we help you now?

Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library.