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Management tools
We don't just provide and support exactly the right contact centre for your needs. We're constantly coming up with new tools for you to maximise your investment, boost your productivity and delight your customers.
Have a look at what is available.
- BT QueueBuster - Customers don't like queuing, so let BT QueueBuster do it for them. A fully automated system ensures personalised call backs and reduces lost or abandoned calls.
- Noetica Synthesys - Call-scripting that ensures every conversation is tailored to each individual caller.
- SpeechDial - No matter where you are, use speech-recognition to get through to anyone listed in your corporate directory.
- Nortel IVR - Advanced speech-recognition keeps you in business 24/7 and gives self-service customers a personal and professional service.
- FeatureNet add-ons - See the range of consoles, phones and accessories to complete the FeatureNet picture.
How can we help you now?
Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library.
