Nortel IVR
(interactive voice response)

Your callers want to do business with you when it suits them. But even if you operate 24/7 and are well resourced, there will be times when a caller just has to wait. Now the Nortel MPS (Media Processing Server) 500 can fast track them to automated self-service facilities which can complete many transactions on the spot without the help of an agent, and deal with a range of routine enquiries.

MPS 500 can incorporate advanced speech recognition, Voice over IP and Voice XML (to access web applications via the phone) to provide exceptional, personalised customer service while freeing your agents for complex enquiries and transactions.

Advanced speech-enabled self-service solutions can provide your callers with the same friendly and professional experience they expect when dealing with an agent.

• LVR (large vocabulary recognition) - recognises tens of thousands of words, as well as numbers, sums of money, dates and times.
• NLU (natural language understanding) - means customers can use their own words and provide several pieces of information in a single answer.
• Speaker verification - utilises biometric technology to identify a caller based on his or her unique vocal patterns to complement or replace passwords and PINs.
• TTS (text to speech) - allows information drawn from databases to be "read out" to the caller.

MPS 500 is fully scalable from 24 channels up to the needs of any contact centre and can be delivered on traditional or IP networks.

How can we help you now?

Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library.