BT QueueBuster

No one likes to queue, but it's a business reality that you can't afford to staff up to peak loads and then have expensive agents idle at other times. But abandoned calls can cost you even more. When frustrated callers give up at busy times they often don't come back.

BT QueueBuster solves the problem by doing the waiting for the caller - and making sure they don't lose their place in the queue. The fully automated service asks callers to speak their name and, when an agent becomes free, plays that back as it generates the return call to enable agents to greet customers personally.

Taking the pain and frustration out of queuing boosts both customer satisfaction and agent morale and productivity.

• Customers don't have to spend time queuing.
• Abandoned and lost calls are reduced.
• Call handling capacity increases without extra staff costs.
• Reduced customer complaints relieve pressure on agents.
• Significantly improved customer satisfaction.

BT QueueBuster is designed for call centres with 100 or more agents and connects to any existing switch or telephony system. See full details in our datasheet (74KB).

How can we help you now?

Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library.