Noetica Synthesys

Customers often judge you by the service they get from your contact centre. Noetica Synthesis is a call scripting application which can ensure that your agents are able to give every caller the personal attention they expect - and with minimal training. It is especially effective when campaigns are complex and need to be launched and amended at short notice.

• Agents are guided step-by-step to provide a personal, professional service, regardless of which campaign the call relates to.
• Scripting is integrated with customer profiles and provides personalised prompts at the right point in the conversation.
• New agents can be trained and handling calls competently on their first day - training can be cut to less than half a day for each campaign.
• Non-technical staff can manage the whole contact centre.

Noetica Synthesys can ensure every conversation is geared precisely to a particular caller and radically improve your customer service across all contact channels. See full details in our datasheet (59KB).

How can we help you now?

Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library.