BCM options and packages

There are three BCM options and a wide variety of applications to suit your needs.

Nortel Business Communications Manager 50

BCM 50 is ideal for up to 20 users and offers robust telephony, voice messaging, IP networking and telephony, optional broadband access and contact centre services. For more information, see our BCM 50 brochure (82KB).

Nortel Business Communications Manager 200

BCM 200 provides service for up to 16 users, expandable to 32, and offers IP telephony, advanced call centre, voicemail and unified messaging services.

Nortel Business Communications Manager 400

The powerful architecture of BCM 400 makes it an ideal platform for between 17 and 160 users and offers a full suite of advanced applications.

BCM applications

Application	BCM 50	BCM 200	BCM 400
Voice over IP (user side)	X	X	X
Voice and fax over IP (trunk side)	X	X	X
Unified Messaging on users' PCs	X	X	X
Dynamic address allocation	X	X	X
'Instant office' capabilities	X	X	X
IP virtual private networks (IP VPNs)	X	X	X
Multimedia Contact Centres		X	X
Call Centre Reporting over the LAN		X	X
IP music on hold		X	X
Interactive Voice Response		X	X
IP messaging networking among sites	X	X	X
Integrated management of UPSs	X	X	X
Robust IP security	X	X	X
Remote and centralised administration	X	X	X

Call centre packages

BCM Call Centre offers advanced call routing and queuing capabilities, helping you to manage customer contact more effectively. You can quickly direct customers to the people able to answer their questions so customers get better service from increasingly productive staff.

Call centre applications develop your staff's abilities too. Advanced call routing means multi-skilled agents can log into more than one group, helping to balance workloads and maximise individual efficiency. For more information on our Call Centre (82KB) packages, see our datasheet.

Call Centre packages

Basic Call Centre

Provides high value, entry-level automated call distribution capabilities, with support for up to ten agents.

Professional Call Centre

Delivers more sophisticated call routing and management capabilities including additional agent capacity and options for marketing, sales and customer service.

Multimedia Call Centre

Combine the reach of the web with personalised agent interaction such as Computer Telephony Integration (CTI), which automatically brings customer information on-screen. If callers are online, agents can send them relevant web pages in real time.

Call Centre reporting

Real time statistics on agent and system performance and statistics on historical call patterns help you plan the most effective use of your call centre resources.

CTI/TAPI

CTI can boost the productivity of your call centre agents by turning a PC into a powerful communications tool, ensuring that your applications can work intelligently with the data identifying incoming calls.

BCM's TAPI Service Provider (TSP) gives users simultaneous access to Nortel's award-winning Personal Call Manager, adding convenient control tools such as desktop dialling, conferencing and call transfer.

How can we help you now?

Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library or you can call us now on 0800 389 3364.