Call management and processing

At the heart of any IP solution is the total management of all your customer contact and employee communications. Cisco CallManager and Cisco CallManager Express are the software-based call-processing components of the Cisco IP telephony solution that extend enterprise features and functions to devices such as IP phones, Voice over IP (VoIP) gateways and multi-media applications.

• Cisco CallManager (59KB) provides voice, data and video in one truly converged system offering an array of features and benefits. It is modular and highly scalable and ideal for single sites of more than 100 users, or across multiple sites of any size connected by an IP Wide Area Network (WAN).
• Cisco CallManager Express Solo (59KB) is a cost-effective, all-in-one converged IP solution for smaller sites. It's ideal for a single sited organisation with up to 119 users or for larger organisations looking to deploy IP at individual branches before expanding across the business.

Not ready for your own CallManager or concerned about capital outlay? Then you need Multimedia VoIP (MMVoIP) (56KB) where BT provides a centrally hosted service for you to access. The Cisco CallManagers are located at secure, remote BT sites and we own, manage and maintain them for you along with your WAN or LAN. You benefit from all the functionality of a Cisco CallManager solution without the up-front costs.

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