BT Helpdesks

Whether you have a single system or a complex network, BT can provide the professional support and advice you need. Our advicelines are staffed by people with an in-depth understanding of the systems they support, including the features and configuration issues. Our advicelines include:

• Meridian 1 Adviceline
• Meridian 1 Call Centre
• Computer Telephony Helpdesk
• Norstar Adviceline
• Business Communications Manager Adviceline
• ISDX/Realitis Adviceline
• IP Office (formerly BT Fusion PBX) Adviceline
• AVVID IP Telephony Helpdesk
• BT Versatility Adviceline

For support on any system not detailed here, please call Freefone 0800 800 154

Meridian 1 Adviceline

This provides support and advice on the basic features and applications of Meridian 1 - free of charge. Advice on more advanced and complex features, such as Mail, MAX, ACD, IVR and networking is chargeable in 15-minute segments and is subject to a limit of two hours per enquiry.

Payment

You can pay for advice as and when you need it. Or you can take out a yearly subscription per site, allowing you unlimited access to the adviceline.

Open hours

9am to 5pm, Monday to Friday (excluding public and bank holidays).

Call Freefone 0800 731 5109 to register.

Online support for Meridian 1

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Meridian 1 Call Centre

This is dedicated to customers operating a Meridian 1 call centre using ACD C2, Network ACD, customer controlled routing, Agentview wall boards, Agentview for Windows, Meridian 1 MAX, network administration centre and integrated voice response. If we are unable to deal with your enquiry straight away, our system specialist will respond within one working hour.

Payment

This is a subscription only service, payable through your telephone bill.

Open hours

8am to 6pm, Monday to Friday (excluding public and bank holidays).

Call Freefone 0800 731 5109 to register.

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Computer Telephony Helpdesk

This provides specialist support for a growing list of applications. It currently includes support for Symposium call centre, call manager, Express call centre, Messenger and Symposium web response server, Meridian 1 home access terminal, graphical real time display, CallPilot, TAPI and TAPI Agent. If your system integrates several hardware and software elements, this helpdesk is particularly useful as it provides a single point of contact and immediate access to a specialist.

Payment

You can pay for advice when you need it - or purchase a number of hours in advance.

Open hours

8am to 5pm, Monday to Friday (excluding public and bank holidays).

Call Freefone 0800 446 466 to register.

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Norstar Adviceline

This offers advice on the operational aspects of Norstar, including advice on features and straightforward configuration issues.

Open hours

9am to 5pm, Monday to Friday (excluding public and bank holidays).

Call Freefone 0800 378822.

Online support for Norstar

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Business Communications Manager Adviceline

This provides support and advice on the basic features of the Business Communication Manager system - free of charge. Advice on applications and more advanced and complex features such as Mail, ACD, VOIP, unified messaging and networking is chargeable in 15-minute segments, subject to a limit of four hours per enquiry.

Payment

You can pay for advice as and when you need it. Open hours 9am to 5pm, Monday to Friday (excluding public and bank holidays).

Call Freefone 0800 378 822 to register.

Online support for BCM

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ISDX/Realitis Adviceline

This adviceline is for customers with a BT maintenance contract only. It provides advice on simple and straightforward functionality - free of charge. Support for more complex queries, such as least cost routing, route optimisation and Mail is chargeable in 15-minute segments.

Open hours

8am to 5pm, Monday to Friday (excluding public and bank holidays).

Call Freefone 0800 515 679.

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IP Office (formerly BT Fusion PBX) Adviceline

This offers advice and support on all operational aspects of the system.

Open hours

8.30am to 5pm, Monday to Friday (excluding public and bank holidays).

Call 0906 302 2800 (calls cost 50p per minute).

Online support for IP Office

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AVVID IP Telephony Helpdesk

This provides support and advice on AVVID IP telephony solutions, via web-based 'Frequently Asked Questions' and 'Ask a Question' options. Questions posted will be answered by close of play on the following business day.

Payment

This service is free to registered customers with a current BT maintenance contract on their IP telephony solution. Where the answer falls outside the scope of the service, then chargeable services may be appropriate. If this is the case, then it will be stated in the reply, giving users the option to agree to the charges.

Online support for AVVID

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BT Versatility Adviceline

This provides customer advice for the BT Versatility system.

Open hours

9.00am to 5.00pm, Monday to Friday (excluding public and bank holidays).

Call 08702 408 377 (National Rate charges apply)

Online support for BT Versatility

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How can we help you now?

Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library.