Support

You generally choose communications products by price, quality and the range of features offered. But that's not the full picture and without first class maintenance and support services, you may find yourself cut off from your employees, customers, suppliers and data by even a trivial problem.

Support and maintenance are an integral part of the BT service. All of our products are supported by a range of maintenance and service options that ensure you get the most from your systems and services every day and the speed of response you need when things go wrong.

Online support

We have dedicated customer support websites that offer a comprehensive range of self-support tools. You will find all the product support information you need, including detailed frequently asked questions and an online library.

• Customer support - customers with a BT maintenance contract can register to use our customer support site free at any time. Get access to the online information you need and to product specialists who can answer your questions Visit www.productsupport.bt.com to register your details.

• SolutionsView – customers with a managed services contract can register for access to BT SolutionsView which gives you the latest information on your orders and reported faults, the ability to review your inventory and to make change requests online and to share documents at any time.

BT helpdesks

BT provides helpdesks to give you the additional support you may need whether you have a single system or a complex network. Every main system and service we offer has its own helpdesk and each is staffed by people with an in-depth understanding of the system and will cover any operational and configuration issues that you may face.

Maintenance

BT maintenance cover gives you peace of mind. Whatever happens to your network, wherever you are in the UK, we'll fix it and get you up and running fast. Find out more about the different levels of maintenance cover we offer up to and including TotalCare which provides you a guaranteed response 24 hours a day. BT provides contracted customers with access to a comprehensive suite of user guides to cover every product, service and process so you get the best value from your investment.

Frequently asked questions

Our answers to questions other customers have asked about support and maintenance may help you clarify your own business needs. If you are thinking about taking maintenance services from BT, read our glossary.

Discontinued products

As new products come to market, some suppliers withdraw support for existing products, leaving customers high and dry. With BT, you get the reassurance of continuing service, system and software upgrades, maintenance and support even though we may no longer sell the systems you use. Find out more about support for discontinued products.

How can we help you now?

Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library.