Assurance services – maintenance from BT

Why take chances? To ensure 24/7 service on your business networks and systems you need an expert team who can take care of everything from a minor technical hitch to a major catastrophe. For traditional and IP networks and for voice and data services, BT has the experience, the expertise and the people on the ground.

One-stop maintenance for all your systems

Maintenance for networks and systems that BT supplies comes as an integral part of the package, though you can choose to extend the usual level of cover and response times to suit your company’s particular needs.

But BT offers far more – a unique ‘one stop shop’ for maintenance for the majority of telephony systems currently in use in the UK, whoever originally supplied and currently maintains them. Our new Assurance service – Third Party Systems Maintenance means you gain a guaranteed response time backed by the simplicity of a single contract and a single contact point for all your systems maintenance and can still save up to 20 per cent against market rates.

BT offers other Assurance services that can help your business:

• Maintenance 30 offer - Moving to BT? We'll give you up to 30% off. Already with BT? Simply quote "maintenance 30" when you come to renew and we'll give you up to 30% off as well.*

• Long Term Maintenance (LTM) Three- and five-year maintenance contracts save you more money. Customers with LTM contracts can join the BT Reward scheme and gain further discounts and benefits.

• Take Over Maintenance Only (TOMO) – A competitively priced repair and maintenance service for your existing Local and Wide Area Network (LAN, WAN) equipment.

• Take Over Maintenance and Management of Existing Equipment (TOMMEE) – as for TOMO but includes management of existing equipment and connections. TOMO and TOMMEE can bring all your legacy equipment, including multi-network solutions, under a single maintenance contract.

• Blended Maintenance – A value for money, three- or five-year service package that offers customers reduced rates for LAN maintenance based on their level of telephony (PBX) maintenance cover.

Wherever you bought your systems and whatever level of cover you need, you can count on BT to deliver both peace of mind and value for money through one of our maintenance contracts.

Levels of cover

Our flexible maintenance contracts provide cover from nine-to-five to around-the-clock. The minimum cover period is one year but we also offer longer-term maintenance contracts - up to seven years - that attract discounts and special offers.

          StandardCare - 8am to 5pm, Monday to Friday excluding public holidays with a guaranteed next-day response for faults reported before 5pm. Work is carried out between 8am and 5pm.
          PromptCare - 8am to 5pm, Monday to Saturday excluding public holidays with a guaranteed four-hour response from the time a fault is reported. We can continue working past 5pm but may make an additional charge for such work.
          TotalCare - 24 hours a day, seven days a week, all year with a guaranteed four-hour response from the time a fault is reported. If the fault is not cleared within that time, BT will provide a progress report.
          CustomCare - attendance hours, response and fix times are tailored to your needs and can include having an engineer permanently on site.
          CustomCare Express - enhanced response times and pre-paid call-outs for voice products and services can be bought online for maximum flexibility and convenience.
          International Maintenance - maintain any of your network components operating outside the UK through BT's global network of third party suppliers. Choose from six options.

Terms of our relationship

Find out more about the terms and conditions for our maintenance services for customer premises equipment (171KB) and related service schedule (133KB).

Customers with longer term maintenance contracts can join our free BT Reward loyalty scheme and gain points towards future purchase of equipment and services. Existing maintenance customers can also benefit from special discounts as can customers who want BT to take over maintenance of their existing voice, LAN or WAN equipment or IP telephony solutions.

See how your business could benefit from a one-stop maintenance shop for all your systems with our new Assurance service – Third Party Systems Maintenance

Find out more about BT's maintenance contracts for voice, data and converged networks in our datasheet (567KB).

How can we help you now?

Get a free quote now or for further information simply get in touch and one of our advisors will contact you. You will find detailed information to download in our Library or you can call us now on 0800 389 3364.

*Offer only applicable to contracts of 3 or 5 years minimum term. Offer subject to survey. BT reserve the right to adjust price or withdraw offer based on survey. Offer available on new business only.